The introduction of front offic department

Front office department is the place where the travellers come into contact with the hotel for very first time. It is the most visible segment of any hotel industry which is trategically located right at the intrance of the hotel building within the high traffic lobby area. It is attractively designed and sufficiently equipped to perform the necessary formalities related to arriving and departing guests.

This department is the major source of guest information and is responsible for maintaining guest records. The role og front office is to reserve, service, allot rooms to guests and act as a continuous source of information to guests through out their period of stay in the hotel. Reservation is the primary section and regarded as the hub of the front office department in a hotel. Reservation means in hotel, advance booking of room which is receipt few hours in advance to few years in advance. The staff working in reservation department most handle reservation very accumulately. The front office cash counter is positioned next to reception desk. The main fonction of this counter is to secure payment on guest arrived. The information section is vital to front office operation. It duly maintains information rack house guest. So front office department plays a vital role in hotel.